At Jewelbic Plumbing & Gas, we are committed to protecting our clients during COVID-19.
While restrictions have been lifted and we can now participate in socially distant gatherings of up to 10 people, the current state of emergency is still in place for another two weeks in Western Australia, as of 30/04/2020.
You can rest assured knowing that Jewelbic Plumbing & Gas have your safety at heart, and our approach is outlined below.
Our approach during COVID-19
When our staff contact a customer, we will ask if anyone from the property has travelled overseas in the last 14 days or been in close contact with a confirmed case of the virus.
We will ask if anyone from the property is currently in isolation or demonstrating any symptoms of the virus.
If they answer yes, the booking will not be confirmed.
If the answer is no, our expert plumbing team will attend to your plumbing needs while complying with the following guidelines:
1. We will avoid physical contact when greeting you, this includes not shaking hands when introducing ourselves.
2. Upon arrival at your property, we will inform you of the following;
“With the recent outbreak of Coronavirus I would like to let you know that I will just say hi and introduce myself without shaking hands. For your information I have not travelled overseas in the last 14 days or been in close contact with a confirmed case of the virus. Can I ask if anyone from the property has travelled overseas in the last 14 days or been in close contact with a confirmed case of the virus?”
3. If you answer yes, we will then advise you that we will be unable to complete your appointment on the day of our visit. We will make a note in our customer management records that we are unable to return to your property for a period of 14 days or until sufficient evidence can be provided to demonstrate that the person diagnosed or in isolation, is now clear of infection.
We look forward to assisting you during these unprecedented times, and well after the pandemic has settled.
Contact us for more information, quotes and enquiries
We are happy to carry out FaceTime or Skype consultations in order to provide you with a quote. Contact us now.